Forex Ukraine

Forex currency market
that works for you
round-the-clock

Technical analysis for majors by Companys Analytical Department
Financial news online

FAQ

General Questions


Terms of the Company's work


Account's opening, fund's depositing/withdrawing


Trade on real and demo accounts


Technical support



General Questions

Question:

What is Forex market?

Answer:

Forex (Foreign Exchange Market) is the biggest in the world market of foreign currencies exchange which has no certain place of auction conduction and is a package of various trading, investment and speculative operations with currencies which are carried out via Internet and other communication facilities. You may get more details about Forex market here.

Question:

Who participates on the Forex market?

Answer:

The banking enterprises (central, commerce and investment) influence the current market situation most, but recently the number of other market participants (international corporations, companies which manage assets, futures and options traders and private investors) has grown.

Question:

How is FOREX UKRAINE related to Forex market?

Answer:

Our Company allows natural and juridical persons regardless of citizenship and country of living carry out trading (gaming) operations on Forex market via Internet and profit from fluctuation of various assets rates both on money and stock markets.

Question:

What is needed to start working on Forex market?

Answer:

To open an account in FOREX UKRAINE and start earn money on financial assets rates fluctuations you should have the access to the Internet, funds for the minimal deposition to your account and knowledge (or wish to learn) how to forecast the behaviour or foreign currencies and other financial instruments rates. Before opening a real account our Company we advise you to open a free demo account in order to check your skills and trading strategies. Besides the specialists of FOREX UKRAINE have developed various training programmes which may be interesting both to beginners and professionals. You may learn more about training programmes offered by the Company by clicking here.

TERMS OF THE COMPANYS WORK

Question:

What financial instruments could the Client of FOREX UKRAINE work with?

Answer:

The Client can work with 21 various currency pairs (among which EUR/USD, GBP/USD, USD/JPY, USD/CHF) and US Dollar index (USDX) and Euro index (EURX). The American stock market is represented by CFD-shares of 32 leading companies and 3 index shares. The complete information on the available instruments could be found in our site's section Contracts Specification. Additionally, all the rules of work with every trading instrument and market's time of work are mentioned there.

Question:

What leverage is in the dealing centre and what is the difference between purchasing and selling prices on currency pairs (Spread)?

Answer:

The leverage provided by FOREX UKRAINE is 1:100, which is the standard condition on Forex market for all currency pairs; for the Client with 100k account the opportunity to choose leverage individually is granted. The difference between purchasing and selling prices - Spread - on all the trading currencies is fixed and totals 2-4 points depending on the currency pair. For the work with CFD contracts Spread is not fixed (1-5 points), the leverage totals 1:10. Complete information regarding trading conditions could be found on the site's page Contracts Specification..

Question:

Is the commission deducted for conducted operations and what is its amount?

Answer:

There is no commission in gaming operations with currency pairs. For the work with CFD price difference contracts the commission depends on the type of the account and totals 0,05-0,1% from the total amount of the contract.

Question:

What is the minimal and maximum account deposit?

Answer:

The minimal deposit for opening an account is 200 USD. There are no limitations for maximum amount of initial deposit. The Clients who wish to get exclusive conditions for carrying out operations there is a 100k account, the minimal deposit for which is 10000 USD. More detailed information can be found on the page Trading Conditions.

Accounts opening, funds deposition/withdrawal

Question:

What documents are required to open an account and how to withdraw the money?

Answer:

Any account can be opened in the Company's office or via Internet. To open an account online you should sign-in in "Client-service" system, get individual parameters for entering and go through the procedure of an account opening. The procedure of the account opening will take no more than 10 minutes. Signing-in in the "Client-service" system will allow you carry out all the operation with your account (withdrawal, deposition and transferring funds) online. The procedure of the accounts opening is completely described in the site's section account's opening.

Question:

What kind of payments does the Client make while account's opening, funds' depositing or withdrawing?

Answer:

While conducting any financial operations (account opening, funds depositing/withdrawing) the Company does not deduct any additional commission. The Client pays only the bank commission for transferring funds to the Company`s account.

Trade on real and demo accounts

Question:

What's the difference between trade on real and demo accounts?

Answer:

Technically trade on both the real and demo account is the same. Moreover, all our Company's accounts both demo and real are maintained by one and the same server. This causes the absolute identity of our services' quality and the process of orders' maintenance for each User. The only difference is in psychological aspects of conducting operations with real and virtual money.

Question:

Is it possible the losses to exceed the initial deposit?

Answer:

This situation is excluded because of the Stop out. It was provided to limit both the Client's and Company's losses. Stop out comes when the Margin level reflected on the Trade Terminal reaches 20% or lower. In this case the Client loses the opportunity to manage his/her account and all his opened positions will be closed automatically.

Question:

What time is reflected on the Meta Trader terminal?

Answer:

On the trade terminal the time GMT is reflected.

Question:

Is there any opportunity to manage the account without an Internet access?

Answer:

You can receive quotations, graphical information, and check your account via Company's WAP-site or on the page On-line access. All the operations with your account should be conducted by you via trade terminal Meta Trader 4 Forex Ltd, but you have an opportunity to close opened positions by phone in case of disconnection (a separate phone line is provided for this purpose). No other operations are conducted via phone.

Question:

I've put a Take Profit at EUR/USD 1.1365, and the rate was 1.1365. Why didn't Take Profit work?

Answer:

For example, the maximum price from 3:00 till 3:05 p.m. was 1.1365 and you had a Take Profit on 1.1365. The position couldn't be closed because the candle's maximum reflects Ask price, and maximum Bid price was 1.1362. You had an opened position for Buy and Buy positions are closed by Bid prices.

Question:

On the Companys site in the chapter Meta Trader 4 PLATFORM, dedicated to the trading terminal it is said that there is a Russian version of the MetaTrader program. How can I russify my English version?

Answer:

In the main menu of the trade terminal Meta Trader 4 Forex Ltd choose View->Languages->Russian and reload the terminal. During the next start of the program it will be russified.

Question:

After opening an account I received the Login and Password. How can I get connected to the account from other computer?

Answer:

The account's access with these data is available from any PC where the program of the Trading terminal Meta Trader 4 Forex Ltd. is installed. Use the main menu File -> Login and in the appearing window "Login" fill in the appropriate margins ("Login" and "Password")

chnical questions

Question:

What is the average hourly expense of Internet traffic in case of work with the Company's trade terminal?

Answer:

The Internet traffic is reflected in the right bottom corner of the terminal: In/Out kb (the option "Status line" in the View menu option should be switched on). In average it is 200-250 kb/hour at active market work.

Question:

What are the minimum requirements for Internet connection for the stable work on the market?

Answer:

The minimum requirements to the channel technical characteristics are:
Speed: 14400 kilobit/sec
Delays in packets' passing:
  • acceptable: 300-600 ms
  • maximum: not more than 2000 ms
The number of the lost packets:
  • acceptable: not more than 10-15%
  • maximum: not more than 30%

Question:

During a stable connection the trade terminal's program shows the message - No connection. What are the reasons?

Answer:

The reasons are:
  • Meta Trader 4 Forex Ltd works through 443 port that may be closed on your PC. Ask your Technical support service to open this port.
  • Check terminal's options in the menu Service->Options supplement Server, in the margin Server the following should be indicated: "Forex-Server - FOREX UKRAINE." or "fx.forexua.com:443"
  • Check the version of the terminal in the menu Help -> About program. The terminals which have build lower than 188 are not supported by server.

If You haven't found the answer to Your question on this page, please, use our On-line support.

Contacts

044 233 71 21
044 233 71 41
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